Cnflakes-Terms and Conditions

To ensure smoother and long lasting relationships, following are the terms and conditions :

DELIVERY TIME :

We assure that delivery will be done within time slots allotted.

Provision for a particular specific delivery time and date is also there.

Order for the same day delivery can be placed maximum till 6pm. Any order beyond 6 pm will automatically stand shifted to the next day.

MIDNIGHT ORDER :

No midnight order shall be accepted after 7pm.

Timely delivery is subject to the following exceptions :

* Adverse weather conditions
* Bharat bandh
* National holidays
* New year rush
* Elections
* Festivals like Diwali ,Holi,Raksha Bandhan ,Christmas
* Special days like Mother's day, Father's day, Valentine's day etc.
 

DELIVERY RULE :

  • Orders will be delivered to the recipient only at the address mentioned by the customer.
  • Once an order is dispatched and delivered and then if recipient refuses to accept the order it will automatically considered to be delivered.
  • In case of non availability of the recipient at the mentioned address due to wrong shipping address, wrong phone no.,  products would be  delivered to Security guards / Reception/ Neighbors.

ADDRESS CHANGE :

Changing of address depend on time slots
- It will be possible only within 5 km from the registered address. 
- Sender can change the address one day before the delivery date.
- Changing of address for the same day possible only when the products is not ready.
- Changing address is not possible if the products is ready.
- In case of address change in different city it will be only possible if the products is not ready.


IN THIS CASE THE SENDER CAN CONTACT TO THE GIVEN NUMBER IN WEBSITE FOR CHANGING ADDRESS IN CITY OR OUTSIDE CITY.

- Midnight order can only be changed before evening.

DELIVERY OF PRODUCTS :

Cakes and flakes would try to deliver the product as shown  in the website. BUT THE PICTURES MAY INDICATIVE. 

 DAMAGED DELIVERY :

If product delivered is damaged and is mentioned at the time of delivery, then flowers and cakes  promises to replace it within 24 hours.