Cnflakes-Privacy Policy

Cakes n Flakes view protection of your privacy as a very important principle. We understand clearly that you and your Personal Information is one of Our most important assets. We store and process your Information including any sensitive financial information collected as defined under the Information Technology Act, 2000 and Rules there under. We may share personal information with our other corporate entities and affiliates.

We may disclose personal information if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process. We may disclose personal information to law enforcement offices, third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to: enforce our Terms or Privacy Policy respond to claims that an advertisement, posting or other content violates the rights of a third party or protect the rights, property or personal safety of our users or the general public.

We and our affiliates will share / sell some or all of your personal information with another business entity should we (or our assets) plan to merge with, or be acquired by that business entity, or re-organization, amalgamation, restructuring of business. We have developed this Privacy Policy to protect your personal/financial information and keep it confidential. By visiting Our cakes and flakes you are accepting and consenting to the practices described in this Privacy Policies. 

 

Cnflakes-Return & Refund 

We at Cakes N Flakes  would always ensure that our customers would be fully contended and satisfied. We would also try our level best to not to give any chance of complaints. However, in case there is any faulty delivery, we are there to rectify it. We will give a patient ear to your problems and will resolve them as early as possible.

Following aspects cover various aspects of refund:

1.  Any cancellations to the order shall be made before 48 hours of the actual time of delivery to claim refund of the paid amount.

2. Cancellation of order shall be made with mail with Subject: "Cancellation Request" and sent to ' WRITE MAIL I'D

Mail Shall contain following details:-
a.    Order ID:
b.    Cancellation Reason:
c.    Refund Account Details:

3. Refund shall be made under following conditions:

  • Order was cancelled.
  • Order was not delivered to the recipient. ( This does not include the case for unavailable  recipient )
  •  If there is any complain regarding the quality of the product being delivered, we will inquire about the same and if it is found to be true, the customer will get a full refund or the product will be replaced.

4. The refund amount in no circumstances can exceed the amount paid by customer, we are not liable for any loss or claim beyond the amount actually paid by customer.

5. Refund will be made in case order was not delivered due to any reason after deducting, 10% processing charges.

 

6. No Refund for any discounted or exempted amount.
7. No refund will be made in case of wrong address, wrong contact number provided by the customers and delivery not happens

 8. No refund will be made if recipient refused to accept product, such orders will be treated as delivered. 

9. Standard delivery timings are between 8:00 am to 10:00 pm In case order get delayed due to traffic, rain, accidents or any unforeseen reason; No refund will be made for late orders delivery.

10. In all matters concerning Cancellation and refund, Cakes and Flakes shall have the final deciding  judgement.

11. Cakes and Flakes may amend it's refund policy by the management from time to time .

12. For any complaints regarding quality and service please write to us at support@cnflakes.com