- I want to modify the address. How can I do that ? 

  We will love to modify the address only if your order is not already processed. Please contact on our service number or email us to modified address.

 

- I want to modify the date or time of my order. How can I do that ?

  We will love to modify the time or date only if your order is not already processed. Please contact on our service number or email as to modify date or time.

 

- Can I change the product after I have place the order ? 

  We will love to do so only if your order is not already processed. Please contact on service number or email us about your changes.

 

- I placed an order but haven’t received any confirmation ?

  In this case you may login to CN Flakes account and check your order status. if it is in process your order is confirmed. And if your order is not in process contact to our service  number or email us. Usually Payment confirmation message or email send minutes after complete and successful transaction of your order.

 

- My order haven't reached what I do ? 

  Our standard delivery time is 9:00 a.m. to 8 p.m. If your order has been delayed beyond 8:00 p.m. then call on our service number or just email us. We will definitely look into your   problem as soon as possible.

 

- My order is delivered but some items are missing. What to do ?

  If your order had shipping products, it may arrive separately. Check your order confirmation messages or mail for details of the items and if your item is missed ( we apologize ) please contact to our service number we will definitely look into this matter as soon as possible.

 

- When will my midnight order be delivered ?

  Midnight orders are delivered between 23.00 hrs to 23.59 hrs. Kindly cross check the date selected by you. For any confusions/enquiries just contact on our service number.

 

- I have received delivery notification but my order hasn't been delivered ?

  We apologize, it could be a technical problem. Please contact to our service number or email us. We will fix this problem as soon as possible.

 

- What is the recipient is not at location ?

  In this case , We will however call the recipient and co-ordinate for the best action to be taken. 

 

- How can I cancel my order ? 

  Order can be cancelled 24 hours prior to delivery date. You can do that by sending cancellation mail or by calling customer service number.

 

- Can I postpone the delivery date of my order ?

  If your order has not been processed, you can postpone the date of delivery simply email us or contact on service number.

 

- If I cancel the order, will I be eligible for the refund ?

  If you order is cancelled 24 hours prior to delivery date, then definitely you are eligible for the complete refund. 

 

- In how many days I will get my refund ?

  A Refund may take typically 3 to 4 working days to show up in your account. This is however, manage by your bank and may take longer period of time in refunding in some   cases.

 

- Where can I check my refund status ?

  Just login to your account. And visit Track My Order.

 

 

 

 

- How to place an order ?

  Select the product from any of the categories given in the website. Click the Buy Now button. Select any add-ons if you like and proceed towards checkout. Now fil up the details     properly. The next option is to make your payment & your order is booked.

 

- I don't want to disclose my name as sender.

  Perfect, you can go to the surprise option then select the surprise as checkout page in sender section.

 

- Can I customise an orders ? 

  Of course you can customise an order. We have all the options available in our website just call our customer service and brief your requirement.

 

- How can i be assured about the quality of the product ?

  CN Flakes is being known for their qualities and freshly products. Our customers are our first priorities and it's our duty to fulfil their requirement first. Our team really work hard to deliver an experience to welcome you back.

 

- Will you deliver on time ?

  We Understand that how much this is important you to know that whether your order will reach on time or not, all the efforts are made to deliver and order within a specific time range if it is a fix time delivery or midnight delivery. Unfortunately we don't take specific request for timing in standard delivery option.

 

- I am looking for something special but i can’t find it on website ? 

  Okay! In this case we love to assist you. kindly call our customer care service we are always there to help you out.

 

- Do you deliver at midnight ?

  Yes we do deliver at midnight as the charges of midnight delivery is 250 rupees. If you still have any queries regarding midnight deliveries please contact our service number.

 

- Do you deliver at specific time ?

  Yes we do deliver at specific times as the charges for fix time is 200 rupees. If you still have any queries regarding specific time please contact our service number.

 

- What are the delivery charges ?

  It's free shipping for standard delivery.

 

- Do you deliver internationally ? 

  Yes we do deliver internationally. For international orders contact on 8448831801 number for placing your order or for any enquiry. 

 

- What are the payment option available ?

   We accept credit card, debit card, net banking, Paytm & Google Pay.

 

- Can I pay using Paytm ?

  Yes you do only in offline orders.

 

- Can I pay using Google Pay ?

  Yes you do only in offline orders.

 

- I was placing my order but the page failed to load it ?

  It may happen due to network issue. Don’t panic ! Just call on our service number (8448831801) or email us (support@cnflakes.com) we will fix it.